Epicure

The current responsibilities of the EuroHPC Hosting Entities is the provision of support services to users that are selected by EuroHPC to access the systems. To date, these services are limited primarily to Level 1 support which mostly entails a help desk support for day-by-day operational issues and problems.

The EPICURE project wishes to improve the offering of user support. By establishing and operating a distributed but coordinated European-wide HPC application support service, the project will encourage the best possible uptake of the EuroHPC systems by European scientists and researchers. 

Application Support Teams (ASTs), established in current and future EuroHPC Hosting Entities, in collaboration with key support actions funded by the EuroHPC JU, will provide their services aiming primarily at Level 2 and 3 application support encompassing in particular application porting, optimisation and execution of key applications to a selected number of projects which have been allocated time by peer-review process managed by the EuroHPC JU. These services include the organisation of specialized training events and workshops in the context of high-profile international HPC events.

In addition, the project includes the development of a single point of contact (in the form of a European HPC Application Support portal) that will allow European HPC users from public and private sector including SMEs, to retrieve information on the systems offered by the Joint Undertaking, their architectures, their access mechanisms, and the support services available.